Policies

All booked studio sessions must be cancelled within 24 hours via our website or App, in person, or by telephone. Cancellations made out of this time frame will be charged as Late Cancellation and the full amount will be charged.

Late Cancellation/No Show Fee: Blocks of Classes and Privates will be charged the full session fee.

The New to Pilates From Within packages must be completed within 2 weeks of the date of purchase for the Foundation and Progression packages, and 3 weeks for the Transformation package.

The 1:1’s, Duets, and Open Studio Session packages must be completed within 3 months of the date of purchase for the Progression package, and 6 months for the Transformation package.

If your block expires you can pay £50 to extend by 1 month.

Clients may not attend any class sessions unless they have been paid in full and in advance of the class.

All payments are non-refundable or transferable.

Monthly memberships are recurring monthly payments set up in advance for a minimum of 3 months. After the initial 3 month period you may cancel your membership at any time. Should a payment fail to be taken you will have to provide an alternative form of payment in order to attend classes.

We do not offer refunds, transfers or exchanges on any purchases.

All class bookings are only booked in and confirmed with advance payment. Your session may not go ahead if we have not received payment, and it will not be booked if it is your first visit.

In extenuating circumstances, if Pilates From Within has to cancel a session, we will offer you credit towards future purchases. For one-off events or workshops where credit is not an option, we may consider refunds minus an administration fee.

Online Sessions must be booked and paid for in full via the website or App 24 hours prior to the start of the session.

Should you need to cancel or amend your booking you must give a minimum of 24 hours notice. Anything less than 24 hours will be considered a late cancellation and you will be charged the full amount.

We do not offer refunds, transfers or exchanges on any purchases.

Pilates From Within will not take responsibility for WiFi/connectivity/technology issues, faults, or disruptions other than if they are the fault of Pilates From Within. In this situation, Pilates From Within will reschedule the session for an alternative date. Should the WiFi/connectivity/technology issue, fault, or disruption be the fault of the participant, no alternative class will be offered.